BancoEstado - Huella Social

1 FINANCIAL INCLUSION AS A MEANS TO WELL-BEING

Financial inclusion means that everyone has access to high-quality financial services and products. Figures presented recently ...

Financial inclusion brings with it access to many socioeconomic benefits because it helps to reduce the vulnerability of low-income households, providing them with instruments through which to reduce the variability of their consumption, manage risks better and improve their quality of life through transactional products.

2 GEOGRAPHICAL COVERAGE AS A TOOL FOR FINANCIAL INCLUSION

BancoEstado is present in all of Chile’s municipal districts through branch offices or CajaVecina points of service. The coverag...

Our bank is present in all of Chile’s municipal districts through either branch offices or CajaVecina points of service. This broad geographical coverage allows us to offer all the Bank’s services to a large percentage of the population, even in the most remote parts of the country.

3 SUPPORT FOR SMALLER COMPANIES

BancoEstado has an important market share among smaller-sized companies. These are the backbone of job creation in Chile and cruci...

As a bank, we have an important market share among smaller-sized companies, which are the backbone of job creation in Chile and crucial for the country’s development and improving its inhabitants’ quality of life. At present, more than 600,000 companies around Chile are clients of BancoEstado.

4 SAVING AS A DRIVER OF DEVELOPMENT AND SOCIAL MOBILITY

Saving plays an important role in improving people’s quality of life, allowing them to acquire durable goods and better withstan...

Promoting the habit of saving among our clients is one way of supporting their development. Although the Bank is the main promoter of saving in Chile, both in terms of savings accounts and other products for saving of a specific type, we have pending challenges in this field.

5 IMPACT OF ELECTRONIC AND MOBILE MEANS OF PAYMENT

In recent years, electronic means of payment have shown very important growth and, for BancoEstado, its multichannel strategy and ...

In recent years, electronic means of payment have shown very important growth and, for BancoEstado, its multichannel strategy and the use of online channels have become a priority. These channels permit safe transactions and mean an important cost reduction for clients.

6 FINANCIAL EDUCATION, RESPONSIBLE BORROWING AND CONSUMER RIGHTS

BancoEstado views financial education as a tool to serve the country’s citizens who, with clear and transparent information, are...

We view financial education as a tool to serve the country’s citizens who, with clear and transparent information, are able to take better decisions and improve their quality of life and that of their families. We seek to help our clients in the correct management of their finances and the financial products to which they have access.

FINANCIAL INCLUSION AS A MEANS TO WELL-BEING

Financial inclusion means that everyone has access to high-quality financial services and products. Figures presented recently by the Superintendency of Banks and Financial Institutions (SBIF) demonstrate BancoEstado’s importance in this field: 87% of the country’s adults are clients of the Bank.

Financial Inclusion

Financial inclusion brings with it access to many socioeconomic benefits because it helps to reduce the vulnerability of low-income households, providing them with instruments through which, for example, to reduce the variability of their consumption and manage risks better.

13.1 million clients
6.6 million female clients
10.3 million CuentaRUT accounts
88% of immigrants in Chile are clients

GEOGRAPHICAL COVERAGE AS A TOOL FOR FINANCIAL INCLUSION

BancoEstado is present in all of Chile’s municipal districts through branch offices or CajaVecina points of service. The coverage of these two channels has shown sustained year-by-year growth.

Geographical Coverage

The Bank’s broad geographical coverage allows it to reach 87% of the population through branch offices and offer all its services even in the most remote parts of the country.

100% of municipal districts with CajaVecina
127 municipal districts with only a BancoEstado branch
26 new branches opened in 2014-2017
1.2 CajaVecina points per 1,000 inhabitants

SUPPORT FOR SMALLER COMPANIES

BancoEstado has an important market share among smaller-sized companies. These are the backbone of job creation in Chile and crucial for the country’s development and improving its inhabitants’ quality of life.

Smaller companies

At present, more than 600,000 companies around Chile are clients of BancoEstado. Out of this total, over 267,000 obtain financing from the Bank for their businesses.

4.4% growth of lending in 2017
720,000 clients among micro and small businesses
23,000 companies connected online
336,000 women entrepreneurs in the CreceMujer program

SAVING AS A DRIVER OF DEVELOPMENT AND SOCIAL MOBILITY

Saving plays an important role in improving people’s quality of life, allowing them to acquire durable goods and better withstand adverse situations for themselves and their families.

Saving and development

Promoting the habit of saving among clients is one way in which BancoEstado can support their development. Although it is the main promoter of saving in Chile, both in terms of savings accounts and other products for saving of a specific type, the Bank has pending challenges in this field.

93% of the system’s savings accounts
1,278UF average mortgage
65.7% of male clients save
77.6% of female clients save

IMPACT OF ELECTRONIC AND MOBILE MEANS OF PAYMENT

In recent years, electronic means of payment have shown very important growth and, for BancoEstado, its multichannel strategy and the use of online channels are a priority.

Digital Channels

Digital channels permit safe transactions and mean an important cost reduction for clients who can also receive government benefits through them. In line with this, BancoEstado is making important efforts to boost its digital channels.

75% of clients’ transactions are electronic
23% correspond to payments by card
3.5 million Internet clients
200 million transactions per month

FINANCIAL EDUCATION, RESPONSIBLE BORROWING AND CONSUMER RIGHTS

BancoEstado views financial education as a tool to serve the country’s citizens who, with clear and transparent information, are able to take better decisions. Better informed people can improve their quality of life and that of their families.

Financial Education

Household debt in Chile is high, with all the risks this implies, and the Bank is committed to helping clients manage their finances correctly.